• FAQ

Eco-friendly Product

Ecozone products are made with the environment and you in mind. Sustainable & safe.

Septic Tank Safe

Ecozone products are all Septic Tank Safe.

Plant-Based Ingredients

Ecozone’s products contain natural & plant-based ingredients. Only the best!

Pet Friendly Product

Ecozone's formulas are as safe as they can be to use around our furry friends.

Organic Ingredients

A variety of Ecozone products contain Organic Ingredients. Only the best!

Natural Aloe Vera

Ecozone’s Baby Wipes contain Natural Aloe Vera extracts. Kind to skin!

Safe for Aquatic Life

Ecozone’s products consider what lives in the water too! Safe for all.

Palm Oil Free Product

Ecozone’s products are Palm Oil free!

Dermatologically Tested Product

Ecozone’s Baby Range is all Dermatologically Tested.

Laundry

Are the Ecozone Laundry Liquids suitable for HE and non-HE machines?

Yes, our laundry liquid detergents, softeners and capsules are safe for both HE machines and regular machines including top and front loaders.

I want to use the Ecozone Sports Wash Liquid Detergent on a sweat stain on my gym clothes, do I need to pour it straight on to the material before putting the fabric it in to my washing machine?

We don’t recommend pouring any of the liquid detergents straight on to fabrics. Simply wash as normal and apply the detergent to your washing machine dosage compartment. If you feel you need to remove an incredibly hard to remove a stain, we recommend using Stain Remover that is suitable to apply straight on to fabrics.

What types of materials is the Delicate Laundry Liquid suitable for?

Our Delicate Liquid is suitable for a range of Delicate materials that are good to be machine washed or and hand-washed. We suggest always following the label to ensure any product is suitable and also test in an inconspicuous area first if you are unsure.

Can Dryercubes be used in the washing machine?

Not at all. Dryercubes are specifically designed for the tumble dryer only.

Cleaning

You call it the Ecozone Pan & Soleplate Cleaner, but you also say it’s suitable for other surfaces like grout and BBQs. Is there anywhere I can’t use it?

The Pan & Soleplate cleaner is a very versatile product and can remove many types of build-ups and stains from a variety of surfaces. We don’t, however, recommend using it on polished, chromed, plated or non-stick surfaces as it is a natural abrasive and could ultimately scratch. It’s always best to use in an inconspicuous area and test first if you are unsure.

How do I know when the Ecozone Iron & Pan Cleaner is activated?

All you need to do is; simply add water and begin to buff on the area of concern. When finished, leave in a place to air dry. Keeping away from children & pets.

I bought my first Ecozone Forever Flush 2000 but can’t figure out how to use it as it says not to open. How do I know it’s working?

That’s right! Regardless if it’s the Original, Indigo or Jade product, you don’t open it. Take it out of the main packaging and place it directly into the cistern of your toilet, just as it comes. After a few hours, the water in the cistern will begin to turn a blue colour and with every flush, the solution will be activated and run through to the toilet bowl.
Depending on the power of your flush, how often you flush and the flush mechanism you have, the colour of the water may take less or more than a few hours to turn blue/purple or green. You’ll know it’s finished when the color starts to fade altogether.
You can double check if the pot is empty by taking it out of the cistern to check. Use gloves and have an old towel or tissue to hand cover any surfaces around the toilet as it
may drip as you lift it out of the cistern. Pop it directly into a bag for disposing of if it’s empty and recycles.

What is the difference between the two Ecozone Floor Cleaners Ecozone offers?

We have two very different products for different surfaces. We recommend using the Hard Floor Cleaner on materials such as lino, ceramic tiles, laminate etc. If you have real wood flooring that is polished or varnished we recommend you to use our Wood Floor Cleaner. If your wood flooring is not polished or varnished wood, we recommend you contact a wood flooring specialist for further advice on suitable products to use.
Remember; wood floors can soak up any solution which may alter the appearance of your flooring over time.

Dishwashing

Why can all of the Ecozone Dishwasher Tablets be used in and out of the dispenser? You say I can place it on the drum floor. What’s the difference if I do?

Every dishwasher brand and make have their own setting and cycle options. Some are extremely energy efficient and use very little amounts of water and some only do short cycles. It really varies. We recommend using the tablets by placing them on the floor of the dishwasher when using a short cycle to ensure there is enough water to disperse the tablet at the right time and so it can really get to work. Try our suggestion and see if it works best for you! Otherwise, place as normal into the dispenser and set your regular cycle.

I have a septic tank. Can I use Ecozone Dishwashing Products?

Yes. All Ecozone products are all safe for septic tanks, not just our Dishwashing range.

Solutions

What is the Ecozone Magnoball and can I use this with Dishwashing Tablets and other detergents?

The Magnoball is ultimately a long-term water softening product that softens the water used in each cycle and will result in a better and more thorough clean. You can use it in
both the Washing Machine & Dishwasher and also use your regular detergents at the same time. It’s as simple as that.

Can I use the Ecozone Coffee Machine Cleaner in any machine?

Our product is suitable for most machines. We again, always recommend you follow the appliance manufacturers instructions when it comes to descaling as every machine is
different. We offer a simple How To Use on the pack to help if you are unsure.

Is the Ecozone Appliance Cleaner & Coffee Machine Cleaner a liquid or a powder and what’s the difference?

Both solutions are liquids. The Main differences are the concentration in each of the formulas. They both, however, work to descale and clean appliances.

Can I use more than one Drain Cleaning Stick in each plughole?

The Drain Sticks have been specially formulated to work by using just one a month in each plughole/drain. If you follow the calendar on the pack, this should ensure your drains are maintained throughout the year. Although a blockage cannot in its entirety be stopped, it should help keep things free flowing and keep them odor free while preventing a blockage.

I’m worried about using unblockers in my drains as I know they usually corrode materials and pipe joint after prolonged use. How is the Ecozone Plughole Hair Unblocker any different?

We use specially formulated enzymes that work naturally to break down the hair and organic matter that has formed a blockage in the drain. No toxic chemicals and definitely no corrosive ingredients that could damage your plumbing.

Contact & Customer Service

Further questions & Customer Services

We welcome any further questions you may have regarding any products within the Ecozone Range. You can simply send us a message via our Contact page and select the correct query type from the drop-down menu. This will ensure your questions will get sent to the right teams at Ecozone.

We suggest;

Customer Query – For Customer Services & general questions

Sales Query – For our Sales Teams & Trade questions

Marketing Query – For Press, Marketing & Promotions

We try our best to respond to each query within 48 hours on week days. If you provide your full details and direct contact this does help with responding to queries as quickly as possible.

Please note: Our Customer Service department is only contactable via email services not over the phone.