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Ecozone Frequently Asked Questions Plant-Based

Plant-Based Ingredients

Ecozone’s products contain natural & plant-based ingredients. Only the best!

Ecozone Frequently Asked Questions Vegan_Friendly

Vegan Product

All of our formulas are Vegan. Which means we don’t sneak in any animal-product binders or alcohols etc. and we’re Vegan certified too.

Ecozone Frequently Asked Questions Plastic_Free

Plastic Free Product

Look for the icon for all our current plastic-free items and stay tuned while we keep adding them.

Ecozone Frequently Asked Questions Cruelty_Free

Cruelty Free Product

Ecozone is a proudly a Cruelty-free International approved company.

Ecozone Frequently Asked Questions Pet Friendly

Pet Friendly Product

Ecozone's formulas are as safe as they can be to use around our furry friends.

Ecozone Frequently Asked Questions Safe For Aquatic Life

Safe for Aquatic Life

Ecozone’s products consider what lives in the water too! Safe for all.

Ecozone Frequently Asked Questions Septic Tank Safe

Septic Tank Safe

Ecozone products are all Septic Tank Safe.

Ecozone Frequently Asked Questions Eco Friendly Products

Eco-friendly Product

Ecozone products are made with the environment and you in mind. Sustainable & safe.

Ecozone Frequently Asked Questions Organic Ingredients

Organic Ingredients

A variety of Ecozone products contain Organic Ingredients. Only the best!

Ecozone Frequently Asked Questions Aloe Vera Natural

Natural Aloe Vera

Ecozone’s Baby Wipes contain Natural Aloe Vera extracts. Kind to skin!

Ecozone Biodegradable

Biodegradable Packaging

Look for Ecozone's Biodegradable Packaging Icon.

Ecozone Frequently Asked Questions Palm Oil Free

Palm Oil Free Product

Look for Ecozone's Palm Oil Free icon.


Are the Ecozone Laundry Liquids suitable for HE and non-HE machines?

Yes, our laundry liquid detergents, softeners and capsules are safe for both HE machines and regular machines including top and front loaders.

What is the outer material of the Ecozone Laundry Liquid capsules made from? Will these dissolve in a regular cool temperature wash?

The outer casing on the capsules are made from a soluble plant-based material, they work effectively on cool washes (30°C), all you need to do is pop it in the washing machine drum before your clothes and then set to your regular wash cycle and the capsule coating will dissolve away at the right point of the cycle.

It says the Ecozone Towel Softener is suitable for reusable diapers. Do I need to do anything different when applying the dosage to my appliance?

Not at all! Simply wash your reusable diapers as you normally would. You can add the suggested dosage to the appliance dosage compartment and use any other detergent you want to use along-side this product.

I want to use the Ecozone Sports Wash Liquid Detergent on a sweat stain on my gym clothes, do I need to pour it straight on to the material before putting the fabric it in to my washing machine?

We don’t recommend pouring any of the liquid detergents straight on to fabrics. Simply wash as normal and apply the detergent to your washing machine dosage compartment. If you feel you need to remove an incredibly hard to remove a stain, we recommend using Stain Remover that is suitable to apply straight on to fabrics.

Are the Laundry Water Softener Tablets suitable for every wash? And do I use them with my normal laundry liquids

Yes, that’s correct. They are suitable for every load. White, colour or dark washing loads. And you also use them alongside other laundry detergents and softeners.

What types of materials is the Delicate Laundry Liquid suitable for?

Our Delicate Liquid is suitable for a range of Delicate materials that are good to be machine washed or and hand-washed. We suggest always following the label to ensure any product is suitable and also test in an inconspicuous area first if you are unsure.

Can Dryercubes be used in the washing machine?

Not at all. Dryercubes are specifically designed for the tumble dryer only.


You call it the Ecozone Pan & Soleplate Cleaner, but you also say it’s suitable for other surfaces like grout and BBQs. Is there anywhere I can’t use it?

The Pan & Soleplate cleaner is a very versatile product and can remove many types of build-ups and stains from a variety of surfaces. We don’t, however, recommend using it on polished, chromed, plated or non-stick surfaces as it is a natural abrasive and could ultimately scratch. It’s always best to use in an inconspicuous area and test first if you are unsure.

How do I know when the Yonder Iron & Pan Cleaner is activated?

All you need to do is; simply add water and begin to buff on the area of concern. When finished, leave in a place to air dry. Keeping away from children & pets.

I bought my first Ecozone Forever Flush 2000 but can’t figure out how to use it as it says not to open. How do I know it’s working?

That’s right! Regardless if it’s the Original, Indigo or Jade product, you don’t open it. Take it out of the main packaging and place it directly into the cistern of your toilet, just as it comes. After a few hours, the water in the cistern will begin to turn a blue colour and with every flush, the solution will be activated and run through to the toilet bowl.
Depending on the power of your flush, how often you flush and the flush mechanism you have, the colour of the water may take less or more than a few hours to turn blue/purple or green. You’ll know it’s finished when the color starts to fade altogether.
You can double check if the pot is empty by taking it out of the cistern to check. Use gloves and have an old towel or tissue to hand cover any surfaces around the toilet as it
may drip as you lift it out of the cistern. Pop it directly into a bag for disposing of if it’s empty and recycles.

Can I use the Ecozone Carpet Shampoo anywhere?

Our Carpet Shampoo is suitable for manual and machine use. We do have a dilution recommendation on the pack, however, if you are using a machine we always recommend to follow your appliance manufacturers instructions. It’s simply a ratio of solution to water and that’s it! We also only suggest you use the product on materials that are okay to be cleaned using a solution. If you are unsure, we advise you check with the rug/carpet manufacturer or a local carpet supplier for advice.

Is the Ecozone Magic stain Eraser Biodegradable?

Yep! It sure is…

What is the difference between the two Ecozone Floor Cleaners Ecozone offers?

We have two very different products for different surfaces. We recommend using the Hard Floor Cleaner on materials such as lino, ceramic tiles, laminate etc. If you have real wood flooring that is polished or varnished we recommend you to use our Wood Floor Cleaner. If your wood flooring is not polished or varnished wood, we recommend you contact a wood flooring specialist for further advice on suitable products to use.
Remember; wood floors can soak up any solution which may alter the appearance of your flooring over time.

Why should I get different Microfibre Cloths to clean around the home?

Each Ecozone Microfibre cloth has been specially designed to work on a variety of surfaces and dirt types around the home. We advise to visit each page on the website regarding each cloth and their specific uses.

Are the Ecozone Multi-Purpose Wipes Biodegradable?

Of course!


Why can all of the Ecozone Dishwasher Tablets be used in and out of the dispenser? You say I can place it on the drum floor. What’s the difference if I do?

Every dishwasher brand and make have their own setting and cycle options. Some are extremely energy efficient and use very little amounts of water and some only do short cycles. It really varies. We recommend using the tablets by placing them on the floor of the dishwasher when using a short cycle to ensure there is enough water to disperse the tablet at the right time and so it can really get to work. Try our suggestion and see if it works best for you! Otherwise, place as normal into the dispenser and set your regular cycle.

I have a septic tank. Can I use Ecozone Dishwashing Products?

Yes. All Ecozone products are all safe for septic tanks, not just our Dishwashing range.


What is the main difference between Ecozone’s Washing Machine & Dishwasher Cleaner & Full-Service Machine Cleaner? Should I be using both?

The difference is; Washing Machine & Dishwasher Cleaner is a maintenance product that can be used monthly if needed. These tablets give your machines and pipework a
clear out from any blockages or scale that is started to occur. The Full-Service Machine Cleaner is a great strong cleaning product that is perfect for a machine that has never been descaled or hasn’t for a while.

What is the Ecozone Magnoball and can I use this with Dishwashing Tablets and other detergents?

The Magnoball is ultimately a long-term water softening product that softens the water used in each cycle and will result in a better and more thorough clean. You can use it in
both the Washing Machine & Dishwasher and also use your regular detergents at the same time. It’s as simple as that.

Can I use the Ecozone Coffee Machine Cleaner in any machine?

Our product is suitable for most machines. We again, always recommend you follow the appliance manufacturers instructions when it comes to descaling as every machine is
different. We offer a simple How To Use on the pack to help if you are unsure.

Is the Ecozone Appliance Cleaner & Coffee Machine Cleaner a liquid or a powder and what’s the difference?

Both solutions are liquids. The Main differences are the concentration in each of the formulas. They both, however, work to descale and clean appliances.

Can I use more than one Drain Cleaning Stick in each plughole?

The Drain Sticks have been specially formulated to work by using just one a month in each plughole/drain. If you follow the calendar on the pack, this should ensure your drains are maintained throughout the year. Although a blockage cannot in its entirety be stopped, it should help keep things free flowing and keep them odor free while preventing a blockage.

I’m worried about using unblockers in my drains as I know they usually corrode materials and pipe joint after prolonged use. How is the Ecozone Plughole Hair Unblocker any different?

We use specially formulated enzymes that work naturally to break down the hair and organic matter that has formed a blockage in the drain. No toxic chemicals and definitely no corrosive ingredients that could damage your plumbing.


Ecozone have a whole range of Biobulb light bulbs. Which ones should I be using?

That’s correct. Ecozone stock a large range of light bulbs with a variety of fittings. It’s totally up to you which one’s you want to choose. Things to take into consideration when selecting a bulb are; The fittings, The colour (ambient or daylight), The size & The Wattage. As our bulbs are all energy efficient, you shouldn’t have any issues with wattage but it’s always best to check. We advise you explore the range under our Lighting Category and pick for your own specific needs.

Pet-Friendly Products

Are Ecozone products safe to be used around animals?

We work hard to ensure your home will be a safe place for your pets to flourish. Check for the Pet-Friendly Icon on each product page to ensure the product is suitable to be used around animals. Products will be safe if used responsibly. The products should be kept well out of reach from animals to avoid consumption. Many products do look like toys to both children and animals and we advise all Ecozone products are used with precaution despite being made from eco-friendly formulas. Many products do contain enzymes, essential oils and processed ingredients that shouldn’t be consumed by humans let alone animals.

Contact & Customer Service

Further questions & Customer Services

We welcome any further questions you may have regarding any products within the Ecozone Range. You can simply send us a message via our Contact page and select the correct query type from the drop-down menu. This will ensure your questions will get sent to the right teams at Ecozone.

We suggest;

Customer Query – For Customer Services & general questions

Sales Query – For our Sales Teams & Trade questions

Marketing Query – For Press, Marketing & Promotions

We try our best to respond to each query within 48 hours. If you provide your full details and direct contact this does help with responding to queries as quickly as possible.

Please note: Our Customer Service department is only contactable via email services not over the phone. We advise if you have purchased a product directly from Ecozone Direct and you have questions about your order or delivery that you contact the correct department via this link.